Customer Experience Lead - Elevate Service Excellence in Bali

Are you a passionate leader with a knack for transforming customer interactions into exceptional experiences? Our dynamic team in Bali is seeking a Customer Experience Lead to spearhead our mission of delivering world-class service. In this pivotal role, you will design and implement customer experience strategies that elevate our brand's reputation. Leveraging your expertise in customer service and data analytics, you'll lead a team of Customer Experience Officers to ensure every guest leaves with a memorable and positive experience.

At Private Advertiser, we are committed to creating unforgettable experiences for our guests. As the Customer Experience Lead, you'll work closely with our hotel management team to understand guest needs and preferences, and translate these insights into actionable strategies. You'll have the opportunity to work in some of Bali's most luxurious and iconic properties, including our hotels in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

Join us and be part of a team that is dedicated to excellence and innovation. We offer a competitive salary, a vibrant work environment, and the chance to make a real impact on the guest experience.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer experience strategies that align with the hotel's brand and vision.
• Lead a team of Customer Experience Officers to ensure consistent delivery of exceptional service.
• Monitor and analyze guest feedback to identify trends and areas for improvement.
• Collaborate with hotel management to understand guest needs and preferences.
• Train and develop the customer experience team to ensure high standards of service.
• Stay up-to-date with industry trends and best practices in customer experience.
• Ensure all customer experience initiatives are in line with the hotel's quality standards and regulatory requirements.
• Measure and report on the effectiveness of customer experience strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in customer experience roles, preferably in the hospitality industry.
• Proven track record of leading customer experience initiatives and driving improvements in guest satisfaction.
• Strong knowledge of customer service best practices and data analytics tools such as CRM systems, survey tools, and reporting software.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait